Agreement
A booking or enrolment is subject to the programme information, fee arrangement and policies supplied at the time. A place is not secured until required information, consent and payment arrangements are complete and Synergy confirms the place.
What Synergy provides
Synergy will use reasonable care and skill to provide the confirmed teaching or support. Timetables, teachers and learning resources may change where reasonably necessary. Any material change will be communicated.
Family responsibilities
- Provide accurate and current information
- Ensure suitable equipment, internet access and a safe learning space
- Support punctual attendance and respectful conduct
- Tell Synergy promptly about relevant learning, medical or safeguarding needs
- Use accounts and materials only as authorised
Fees and cancellation
Fees, due dates and payment methods will be confirmed before enrolment. Cancellations and refunds are handled under the Refund and Cancellation Policy and any programme-specific terms provided before purchase.
Learning outcomes
Synergy supports progress but cannot guarantee examination results, school offers or a particular academic outcome. Families remain responsible for checking entry rules and deadlines with examination bodies or target schools.
Ending access
Access may be suspended or ended for non-payment, serious misconduct, safeguarding risk, misuse of technology or a significant breach of these terms. Wherever appropriate, Synergy will explain the concern and allow a fair opportunity to respond.